Help Center

Your most asked questions

Always feel free to reach out to us at if you cannot find and answer to your question.



What are the shipping costs?

All orders at Homekaya ship for free! We ship our orders directly from the manufactures here in the US, meaning that no matter what you buy – big or small – we cover the shipping costs. 

Do I get a tracking number for my order?

Yes! After you place your order, we will begin to process and administer your new furniture. When the order has been shipped we will send you and e-mail with the tracking number. 

When will I recieve my order?

Depending on the size of the item and when you placed the order, shipping may take anywhere from 4-10 business days. Larger items usually takes a bit longer to be delivered as delivery needs to be coordinated with the customer, whereas smaller items can be sent directly. 

How are my items delivered?

We use UPS for all of our orders. For larger items, UPS will provide information about the logistics.


Payment Methods

We accept most mayor credit cards and express check-out through G-Pay and Apple Pay.

Are prices exclusive of tax?

Yes. The prices highlighted on the product feed are exclusive of tax. The price including tax is calculated at the checkout.

Are there any additional costs?

No. Aside from the product which includes free shipping, there is no additional costs.


30-Day Satisfaction Guarantee

If you are not satisfied with your order, you may return the product within 30 days of ordering. The item must be returned in its original state and packaging. If the order needs to be repackaged, the size and weight of the new packaging must be similar to the original Homekaya packaging and not exceed the carrier’s restrictions. 

Did you regret your order?

If the item is still in transit:

  • Inform us at
  • Refuse the order at delivery
  • When it is confirmed that the order has been succesfully returned, the refund will be processed

If the item has not been shipped:

  • Contact us immediately .
  • Sometimes your order may be in the final stages of shipment and cannot be stopped. We must first contact our Logistics team and will notify you as soon as we receive their confirmation.
Damaged Product?

If a product arrives damaged, the customer is requested to present photos that show the damage. These images will help our Quality Assurance team to identify recurring issues and improve our products. All Homekaya products have a warranty period of 2 years after delivery.

Depending on the damage we may offer:

  • Part replacement
  • Partial refund
  • Full refund
  • Full replacement